Frequently Asked Questions

Everything you need to know about shopping with Adax Shop.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

What is the Adax Shop return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on your site covered by a warranty?

Yes, most of our electronics and home goods come with a 1-year manufacturer warranty. Please check the specific product description for individual warranty details.

Do you offer international shipping?

Currently, Adax Shop ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.